第一部分 日常服务 1
UNIT 1 Reception 接待 1
UNIT 2 Making Suggestions to a Customer 向客户提建议 5
UNIT 3 At the Inquiry Desk 在问讯处 9
第二部分 银行业务 13
UNIT 1 Opening a Savings Account 开立存款账户 13
UNIT 2 Opening a Cheque Account 开立支票账户 23
UNIT 3 Depositing Money 存款 32
UNIT 4 Handling Withdrawals 办理取款 40
UNIT 5 Closing an Account 结清账户 48
UNIT 6 Opening a Letter of Credit 开立信用证 54
UNIT 7 Credit Cards 信用卡 64
UNIT 8 Reporting the Loss of Bankbook 存折挂失 79
UNIT 9 Reporting the Loss of Cheques 支票挂失 87
UNIT 10 Overdraft 透支 91
UNIT 11 Buying Traveller's Cheques 购买旅行支票 96
UNIT 12 Cashing and Discounting 兑现与贴现 103
UNIT 13 Outgoing Remittance 汇出汇款 110
UNIT 14 Incoming Remittance 汇入汇款 121
UNIT 15 Exchanging Currencies 兑换货币 126
UNIT 16 Transferring between Different Accounts 转账 132
UNIT 17 Using an Automated Teller Machine 使用自动柜员机 137
UNIT 18 Offering a Housing Loan 提供房屋贷款 143
UNIT 19 A Personal Loan 私人贷款 155
UNIT 20 Financing Loan 融资贷款 159
UNIT 21 Renting a Safe Deposit Box 租用银行保险箱 166
UNIT 22 Investment 投资 172
第三部分 信托、股票和保险 179
UNIT 1 Making a Collection 办理托收 179
UNIT 2 Credit Inquiry 资信调查 190
UNIT 3 Stock Market 股票市场 196
UNIT 4 Security Exchange 证券交易 208
UNIT 5 Life Insurance 人寿保险 215
UNIT 6 Medical Insurance 医疗保险 221
UNIT 7 Accident Insurance 意外保险 226
UNIT 8 Other Insurances 其他保险 231
第四部分 货币与金融 238
UNIT 1 Talking about Renminbi 谈论人民币 238
UNIT 2 Electronic Currency 电子货币 243
UNIT 3 Revaluation and Devaluation 货币升值与贬值 246
UNIT 4 Interest 利息 251
UNIT 5 Banks in China 中国的银行 256
UNIT 6 Computerized Banking 电脑化的银行 265
UNIT 7 Foreign Exchange Rate 外汇汇率 274
UNIT 8 Innovation of Financial Market 金融市场创新 283
UNIT 9 International Financial Market 国际金融市场 294