Chapter 1 沟通方式 Media Selection 1
Chapter 2 自我定位 Coordinating Yourself 14
Chapter 3 基本构成 Standard Parts 24
Chapter 4 任选部分 Optional Parts 38
Chapter 5 商务信函的格式 Formatting Letters 45
Chapter 6 数词的写法 Amounts and Numbers 51
Chapter 7 准确和正确 Correctness 59
Chapter 8 词法正确 Correct Diction 69
Chapter 9 语法正确 Correct Grammar 83
Chapter 10 具体 Concreteness 97
Chapter 11 汉化英语 Chinglish 110
Chapter 12 体谅 Considerateness 125
Chapter 13 清楚 Clarity 139
Chapter 14 简洁 Conciseness 149
Chapter 15 礼貌 Courtesy 159
Chapter 16 与时俱进 Currency 169
Chapter 17 一般询函 Routine Requests 178
Chapter 18 应求询问与自发询函 Special Requests 188
Chapter 19 回复询问 Responses to Requests 195
Chapter 20 肯定回复 Positive Replies 202
Chapter 21 否定回复 Negative Replies 207
Chapter 22 询价、报价与还价 Enquiries,Offers and Counteroffers 217
Chapter 23 订单与确认 Orders and Replies 226
Chapter 24 索赔与回复 Claims and Replies 233