Module 1 General Knowledge 秘书工作基本知识 1
Chapter 1 Introduction to the Secretarial Profession 秘书职业简介 3
Chapter 2 Fundamentals of Business Etiquette 商务礼仪基础 9
Chapter 3 Corporate Secretarial Ethics 秘书职业道德 18
Module 2 Written Communications 写作知识 23
Chapter 4 An Overview of Business Writing 商务英语写作概览 25
Chapter 5 Creating Business Letters in English 商务信函写作 37
Chapter 6 Writing Memos in English 备忘录写作 55
Module 3 Routine Work 秘书常规工作 67
Chapter 7 Telephone Etiquette 电话沟通礼仪 69
Chapter 8 Meeting Organization 组织会议 81
Chapter 9 Presentation Development 开展讲座 90
Chapter 10 Travel and Accommodation Arrangements 旅行和住宿安排 97
Chapter 11 Business Entertaining 商务宴请 108
Module 4 Senior Duties 高级秘书职责 119
Chapter 12 Balance Sheet Composition 制作资产负债表 121
Chapter 13 Payroll Sheet Composition 制作员工工资表 129
Chapter 14 Petty Cash Management 小额现金管理 136
Chapter 15 Foundations of Human Resource Management 人力资源管理基础 144
Chapter 16 Public Relations 公共关系基础 152
Module 5 Job-seeking 求职 159
Chapter 17 Writing Resumes in English 英文简历写作 161
Chapter 18 Writing Job Search Cover Letters in English 英文求职信写作 172
Appendix An Introduction to English Punctuation 英文标点符号用法简介 181
Reference 191