CHAPTER 1：WRITING A BUSINESS LETTER 1
CHAPTER 2：ESTABLISHMENT OF BUSINESS RELATIONS 19
CHAPTER 3：ENQUIRY 33
CHAPTER 4：QUOTATIONS,OFFERS,COUNTER-OFFERS 47
CHAPTER 5：ORDERS 63
CHAPTER 6：EXECUTION OF CONTRACTS 77
CHAPTER 7：TELEGRAM 92
CHAPTER 8：TELEX 101
CHAPTER 9：COMPLAINTS AND CLAIMS 124
CHAPTER 10：PRACTICAL TESTS IN BUSINESS ENGLISH 140
APPENDICES 167