Part One Essential English Skills for the Global CitizenChapter 1 Introductions 3
Chapter 2 Introducing the Organization 14
Chapter 3 Social Conversation 26
Chapter 4 Invitations 37
Chapter 5 Eating Out 49
Chapter 6 Planning International Travel 69
Chapter 7 At the Airport 88
Chapter 8 Checking in at the Hotel 103
Chapter 9 Transport 119
Chapter 10 Shopping Abroad 131
Special Sections 144
1 International Management 144
2 Professional and Personal Skills 153
3 Giving Gifts and Making Farewells 161
Part Two Essential Communications Skills for the Global ProfessionalChapter 1 Making Telephone Calls 174
Chapter 2 Making a Presentation 180
Chapter 3 Giving an Official Speech 196
Chapter 4 Meetings 207
Chapter 5 Negotiations 215
Chapter 6 Writing a Report 228
Chapter 7 Writing an Email 240
Chapter 8 Writing a Business Letter 247
Chapter 9 Official Communications 261
Chapter 10 Modern English Usage 284
Grammar Ready Reference 298
Glossary 406