《酒店实用英语》PDF下载

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  • 作  者:杨柳,张艺主编
  • 出 版 社:广州:华南理工大学出版社
  • 出版年份:2008
  • ISBN:9787562329008
  • 页数:157 页
图书介绍:本书以一位商务客人为主角,以整体化的情景模式出现,全书基本为一个贯穿始终的故事,学习者能明显地体验到本书的全局性和节节相扣、章章相连的完整性。

Chapter One Front Office 1

Unit 1 Room Reservation 1

Unit 2 Reception 8

Unit 3 Bell Service 14

Unit 4 Switchboard 20

Unit 5 Business Center 25

Unit 6 Dealing with Complaints 31

Unit 7 Check-out 36

Chapter Two Housekeeping 42

Unit 1 Showing Room 42

Unit 2 Room Cleaning 48

Unit 3 Room Service 53

Unit 4 Laundry Service 58

Unit 5 Emergencies 64

Unit 6 Other Housekeeping Service 70

Chapter Three Food and Beverage 75

Unit 1 Reservation 75

Unit 2 Receiving Guests 82

Unit 3 Taking Orders for Western Food 87

Unit 4 Taking Orders for Chinese Food 95

Unit 5 At the Bar 102

Chapter Four Banqueting&Conferences 110

Chapter Five Health&Recreation Service 120

Unit 1 At the Recreation Center 120

Unit 2 At the Barbers&Beauty Salon 127

Chapter Six Other Service 132

Unit 1 Shopping 132

Unit 2 At the Bank 138

Unit 3 Individualized Service 143

Appendix 1 Organization Chart of Hotel Management 148

Appendix 2 Collection of World Famous Hotels in China 149

Appendix 3 Codes and Symbols of Domestic and International Airline Companies 153

Appendix 4 Applicant Letter for a Hotel Position 156

References 157