Unit 1 How Does One Become a Secretary? 1
Section 1 Being Interviewed 1
Section 2 Preparing an Interview 4
Section 3 Writing a Letter of Application and Resume 7
Section 4 Getting Some Knowledge of a Secretary 11
Unit 2 How Does a Secretary Work at the Office? 14
Section 1 Meeting the Office Staff 14
Section 2 Getting Along Well with One's Boss and Colleagues 16
Section 3 Getting Some Knowledge of English Letters(1) 19
Section 4 Getting Some Knowledge of Business Etiquette(1) 23
Unit 3 How Does a Secretary Manage His/Her Office Efficiently? 26
Section 1 Bringing Order to the Office 26
Section 2 Keeping Your Office Green 29
Section 3 Organizing Your Office 32
Section 4 Managing Records Effectively 34
Unit 4 How Does a Secretary Receive Visitors? 37
Section 1 Dealing with Visitors 37
Section 2 Being Courteous and Efficient 40
Section 3 Get Some Knowledge of English Letters(2) 43
Section 4 Get Some Knowledge of Business Etiquette(2) 45
Unit 5 How Does a Secretary Handle Phone Calls? 49
Section 1 Making and Answering Phone Calls 49
Section 2 Telephoning Effectively 52
Section 3 Writing a Letter of Introduction 56
Section 4 Being Diplomatic(1) 58
Unit 6 How Does a Secretary File Effectively? 61
Section 1 Doing Filing 61
Section 2 Filing Effectively 63
Section 3 Writing a Letter of Congratulations 66
Section 4 Being Diplomatic(2) 68
Unit 7 How Does a Secretary Deal with Meetings? 71
Section 1 Taking Minutes at a Meeting 71
Section 2 Learning How to Take Minutes 74
Section 3 Writing a Letter of Invitation(1) 77
Section 4 Preparing a Meeting 80
Unit 8 How Does a Secretary Host Visitors from Abroad? 83
Section 1 Hosting American Visitors 83
Section 2 Being Dignified and Gracious 86
Section 3 Writing a Letter of Invitation(2) 89
Section 4 Getting to Know Christianity(1) 91
Unit 9 How Does a Secretary Deal with Speeches? 94
Section 1 Interpreting at a Banquet 94
Section 2 Learning Speeches 96
Section 3 Writing Ceremonial Speeches(1) 99
Section 4 Getting to Know Christianity(2) 102
Unit 10 How Does a Secretary Make Arrangements for Business? 106
Section 1 Making an Itinerary 106
Section 2 Planning Effectively 109
Section 3 Writing Ceremonial Speeches(2) 112
Section 4 Getting to Know Islam(1) 114
Unit 11 How Does a Secretary Make Reservations? 117
Section 1 Booking Airline Tickets 117
Section 2 Booking Effectively 119
Section 3 Writing Memos 122
Section 4 Getting to Know Islam(2) 124
Unit 12 How Does a Secretary Become an Efficient Guide? 128
Section 1 Visiting the Great Wall 128
Section 2 Being a Good Guide 131
Section 3 Learning How to Make an Agenda 133
Section 4 Getting to Know Buddhism 136
Unit 13 How Does a Secretary Become a Learned International Business Person? 140
Section 1 Talking about International Trade 140
Section 2 Getting to Know What is INCOTERMS 144
Section 3 Learning How to Get Paid in International Trade 147
Section 4 Getting to Know Import and Export Documentation 150
Unit 14 How Does a Secretary Interpret During Negotiations? 155
Section 1 Acting as an Interpreter in Negotiations 155
Section 2 Interpreting Effectively 159
Section 3 Writing a Letter of Condolence 161
Section 4 Speaking English with Correct Pronunciation and Intonation(1) 164
Unit 15 How Does a Secretary Deal with a Business Contract? 167
Section 1 Talking about a Contract Draft 167
Section 2 Getting Some Knowledge of a Business Contract 170
Section 3 Learning How to Draft a Business Contract 173
Section 4 Speaking English with Correct Pronunciation and Intonation(2) 177
Unit 16 How Does a Secretary Guide the Guests to Go Shopping in China? 182
Section 1 Making Purchases 182
Section 2 Being Jack of All Trades and Master of None 184
Section 3 Writing a Letter of Thanks(1) 187
Section 4 Being a Calligrapher of English Handwriting 189
Unit 17 How Does a Secretary Say Goodbye Impressively? 195
Section 1 Seeing Guests off at the Airport 195
Section 2 Saying Goodbye Impressively 197
Section 3 Writing a Letter of Thanks(2) 200
Section 4 Getting More Information about Being a Secretary 202
附录一 英语单元音和双元音对照表 206
附录二 名言、古训 207
附录三 常用缩略词对照表 209
附录四 剑桥国际考试·剑桥秘书技能执业证书·沟通和项目管理（2级）（1999年考试样卷） 212
附录五 剑桥国际考试·剑桥秘书技能执业证书·办公室管理（2级）（1999年考试样卷） 218
主要参考书目 224