Unit One Greeting and Self-introduction 1
Unit Two Company Organization 9
Unit Three Company Business 19
Unit Four Making and Appointment 26
Unit Five Everyday Work 35
Unit Six Small Talks 43
Unit Seven Invitation and Response 50
Unit Eight Visiting 59
Unit Nine The Working Environment 67
Unit Ten Work History 76
Unit Eleven Information Handing 86
Unit Twelve Plan 94
Unit Thirteen Business trip 102
Unit Fourteen Business Activities 114
Unit Fifteen Product Introduction 122
Unit Sixteen Sales Report 131
Unit Seventeen Forecasting 138
Unit Eighteen Process Description 147
Unit Nineteen Market Analysis 155
Unit Twenty Pricing 163
Unit Twenty-one Business Negotiation 175
Unit Twenty-two Planning a Meeting 186
Unit Twenty-three At a Meeting 193
Unit Twenty-four Job Application 201
Unit Twenty-five Recruiting Personnel 219
Unit Twenty-six E-COMMERCE 235
Unit Twenty-seven Personnel Appraisal 242
Unit Twenty-eight Making Contact 250
Unit Twenty-nine Market Research 255
Unit Thirty Memo and Reports 263
主要参考书目 270