1 About Work Issues 1
2 Presentations 15
3 About Growth ＆ Development 27
4 About the Future 41
5 About Marketing 53
6 About Financial Situations 65
7 About the Regulatory Environment 75
8 Analyzing Performance 85
9 About Regrets 98
10 About Culture ＆ Business 109
11 About Relationships at Work 121
12 About Changing Expectations ＆ Plans 133
13 About Problem Solving 146
14 About Competition 157
15 About Technology ＆ Business 168
16 About the Market 178
Transcript 191
Answer Key 205