Microsoft Office2000 1
Summary 1
Case 3
Questions and Ideas to Consider 21
Oracle Corporation 23
Summary 23
Case 25
Questions and Ideas to Consider 44
Adobe Systems,Inc． 45
Summary 45
Case 47
Questions and Ideas Consider 76
i2 Technologies,Inc． 77
Summary 77
Case 79
Questions and Ideas to Consider 100
Kana Communications 101
Summary 101
Case 103
Questions and Ideas to Consider 119
Harley-Davidson Motor Company：Enterprise Software Selection 121
Summary 121
Case 123
Questions and Ideas to Consider 146