CONTENTSMONDAY MORNING Getting things done 7
MONDAY AFTERNOON Arranging a meeting 17
TUESDAY MORNING Things going wrong 27
TUESDAY AFTERNOON Chasing up sales figures 37
WEDNESDAY MORNING Attention to details 47
WEDNESAY AFTERNOON Ordering problems 57
THURSDAY MORNING Production problems 67
THURSDAY AFTERNOON Complaints 77
FRIDAY MORNING Getting paid 87
FRIDAY AFTERNOON A farewell party 97
Grammar commentary 107
List of irregular verbs 114
Tapescript 115
Extra material for pairwork 136