Unit One Reservation 1
Part One Listening 1
Booking Airline Tickets 1
Part Two Speaking 3
Booking for a Weekend Holiday 3
Part Three Reading 4
(A)Edmond Hally 4
(B)Making Artificial diamonds 12
Part Four Writing 15
Order Letter 15
Part Five Structural Exercises 16
Unit Two Meeting a Guest 20
Part One Listening 20
Meeting a Foreign Business Man 20
Part Two Speaking 22
Meeting at the Airport 22
Part Three Reading 24
(A)American's Gain is Often Another Country's Loss 24
(B)How to Live Beautifully 30
Part Four Writing 34
Part-time Job 34
Part Five Structural Exercises 35
Unit Three Computer and Internet 38
Part One Listening 38
The Internet 38
Part Two Speaking 40
Professional Help 40
Part Three Reading 41
(A)The Future of the Net Economy 41
(B)America Online 48
Part Four Writing 51
Address 51
Part Five Structural Exercises 52
Unit Four Dining with Customers 54
Part One Listening 54
Dining with Customers 54
Part Two Speaking 55
At the Restaurant 55
Part Three Reading 57
(A)Work, Labor, and Play 57
(B)Secrets of Success at an Interview 63
Part Four Writing 67
Request for Appointment 67
Part Five Structural Exercises 68
Unit Five Revision and Consolidation 70
Part One Listening Exercises 70
Part Two Reading Exercises 72
Part Three Structural Exercises 77
Part Four Vocabulary Exercises 80
Unit Six Salesmanship 85
Part One Listening 85
Go out of the Way to Convince Customers 85
Part Two Speaking 86
Ours Give Better Value for Money Than Competing Makes 86
Part Three Reading 90
(A)Euthanasia: For and Against 90
(B)Let's Stop Keeping Pets 97
Part Four Writing 102
First-time Sales Letter 102
Part Five Structural Exercises 103
Unit Seven Negotiation(Ⅰ) 105
Part One Listening 105
Inquiry 105
Part Two Speaking 106
Negotiating Price 106
Part Three Reading 110
(A)International Business 110
(B)The Entrepreneurial Spirit 115
Part Four Writing 119
A Reply to a Business Letter 119
Part Five Structural Exercises 120
Unit Eight Negotiation(Ⅱ) 123
Part One Listening 123
Negotiation 123
Part Two Speaking 125
Time of Shipment 125
Part Three Reading 128
(A)Contract 128
(B)Marriage Advertising in India's Sunday Newspapers 136
Part Four Writing 140
A Typical Business Letter 140
Part Five Structural Exercises 141
Unit Nine Handling the Customer's Complaint 143
Part One Listening 143
At the Sweater Counter 143
Part Two Speaking 144
At the Watchmakers 144
Part Three Reading 147
(A)Clinton's Farewell Speech 147
(B)How to Give a Good Speech 156
Part Four Writing 160
How to Prepare a Speech 160
Part Five Structural Exercises 160
Unit Ten Revision and Consolidation 163
Part One Listening Exercises 163
Part Two Reading Exercises 164
Part Three Structural Exercises 168
Part Four Vocabulary Exercises 170
附录 简易英语语法参考 174