Day 1.Job Interview 面试 1
Day 2.Meeting Office Staff 与员工见面 14
Day 3.Who's Who in the Company 了解公司人员结构 23
Day 4.Reception 接待 30
Day 5.Transfering Telephone Calls 转接电话 39
Day 6.Exercises 练习 47
Day 7.Dealing with Messages 处理留言 54
Day 8.Checking Arrangements 检查安排 63
Day 9.Booking a Hotel Room 预订房间 72
Day 10.Booking a Table and an Airline Ticket 预订餐馆和机票 81
Day 11.Changing Appointments 更改约定 87
Day 12.Exercises 练习 95
Day 13.Future Engagements 未来的约定 100
Day 14.Conference Facilities 会议设施 110
Day 15.Executive Meetings 行政会议 123
Day 16.Filing Systems(Ⅰ) 档案管理(一) 131
Day 17.Filing Systems(Ⅱ) 档案管理(二) 140
Day 18.Exercises 练习 148
Day 19.Business Letter(Ⅰ) 商业信函(一) 151
Day 20.Business Letter(Ⅱ) 商业信函(二) 156
Day 21.How to Apologize 如何致歉 164
Day 22.Requesting and Getting Permission 要求与获得许可 171
Day 23.Offering Help 提供帮助 177
Day 24.Exercises 练习 182
Day 25.Review Exercises 总复习 185
Key 194