Unit 1 导游员 1
Part Ⅰ ABC for Tour Guides 1
Part Ⅱ Welcome Speech 4
Part Ⅲ Situational Dialogue 6
Part Ⅳ Practical Writing for Tourism 9
Unit 2 旅行计划 10
Part Ⅰ ABC for Tour Guides 10
Part Ⅱ Method of Introduction 12
Part Ⅲ Tourist Site 14
Part Ⅳ Simulated Introduction 16
Unit 3 接团准备 18
Part Ⅰ ABC for Tour Guides 18
Part Ⅱ Situational Dialogue 21
Part Ⅲ Ethnic Culture 24
Part Ⅳ Practical Writing for Tourism 25
Unit 4 入住酒店 27
Part Ⅰ ABC for Tour Guides 27
Part Ⅱ Method of Introduction 29
Part Ⅲ Tourist Site 30
Part Ⅳ Simulated Introduction 32
Unit 5 饮食服务 35
Part Ⅰ ABC for Tour Guides 35
Part Ⅱ Situational Dialogue 37
Part Ⅲ Ethnic Culture 41
Part Ⅳ Practical Writing for Tourism 42
Unit 6 特殊要求 44
Part Ⅰ ABC for Tour Guides 44
Part Ⅱ Method of Introduction 47
Part Ⅲ Tourist Site 48
Part Ⅳ Simulated Introduction 50
Unit 7 带团技巧 52
Part Ⅰ ABC for Tour Guides 52
Part Ⅱ Situational Dialogue 54
Part Ⅲ Ethnic Culture 58
Part Ⅳ Practical Writing for Tourism 59
Unit 8 游客心理 63
Part Ⅰ ABC for Tour Guides 63
Part Ⅱ Method of Introduction 65
Part Ⅲ Tourist Site 67
Part Ⅳ Simulated Introduction 69
Unit 9 娱乐活动 72
Part Ⅰ ABC for Tour Guides 72
Part Ⅱ Situational Dialogue 73
Part Ⅲ Ethnic Culture 77
Part Ⅳ Practical Writing for Tourism 79
Unit 10 带团购物 81
Part Ⅰ ABC for Tour Guides 81
Part Ⅱ Method of Introduction 83
Part Ⅲ Tourist Site 84
Part Ⅳ Simulated Introduction 87
Unit 11 带团事故（1） 89
Part Ⅰ ABC for Tour Guides 89
Part Ⅱ Situational Dialogue 91
Part Ⅲ Ethnic Culture 94
Part Ⅳ Practical Writing for Tourism 96
Unit 12带团事故（2） 97
Part Ⅰ ABC for Tour Guides 97
Part Ⅱ Method of Introduction 99
Part Ⅲ Tourist Site 100
Part Ⅳ Simulated Introduction 102
Unit 13遗失证件、行李 104
Part Ⅰ ABC for Tour Guides 104
Part Ⅱ Situational Dialogue 107
Part Ⅲ Ethnic Culture 110
Part Ⅳ Practical Writing for Tourism 112
Unit 14游客走失 115
Part Ⅰ ABC for Tour Guides 115
Part Ⅱ Method of Introduction 117
Part Ⅲ Tourist Site 118
Part Ⅳ Simulated Introduction 120
Unit 15生病与护理 122
Part Ⅰ ABC for Tour Guides 122
Part Ⅱ Situational Dialogue 124
Part Ⅲ Ethnic Culture 128
Part Ⅳ Practical Writing for Tourism 129
Unit 16急救 132
ABC for Tour Guides 132
Part Ⅱ Method of Introduction 135
Part Ⅲ Tourist Site 136
Part Ⅳ Simulated Introduction 138
Unit 17交通事故 141
Part Ⅰ ABC for Tour Guides 141
Part Ⅱ Situational Dialogue 143
Part Ⅲ Ethnic Culture 146
Part Ⅳ Practical Writing for Tourism 148
Unit 18治安事故与火灾 152
Part Ⅰ ABC for Tour Guides 152
Part Ⅱ Method of Introduction 154
Part Ⅲ Tourist Site 156
Part Ⅳ Simulated Introduction 158
Unit 19宗教与法规 161
Part Ⅰ ABC for Tour Guides 161
Part Ⅱ Situational Dialogue 163
Part Ⅲ Ethnic Culture 166
Part Ⅳ Practical Writing for Tourism 167
Unit 20退团与延期 169
Part Ⅰ ABC for Tour Guides 169
Part Ⅱ Method of Introduction 170
Part Ⅲ Tourist Site 171
Part Ⅳ Ethnic Culture 173
Part Ⅴ Simulated Introduction 175
Unit 21投诉 177
Part Ⅰ ABC for Tour Guides 177
Part Ⅱ Situational Dialogue 178
Part Ⅲ Ethnic Culture 182
Part Ⅳ Practical Writing for Tourism 183
Unit 22送客离站 185
Part Ⅰ ABC for Tour Guides 185
Part Ⅱ Farewell Speech 187
Part Ⅲ Method of Introduction 189
Part Ⅳ Tourist Site 190
Part Ⅴ Simulated Introduction 192
Part Ⅵ Practical Writing for Tourism and Travel 194
参考答案 196
参考书目 199