目录 2
1 一般问候语／General Greetings 2
Port 2
Port 3
2 求职者／Job-Seeker 5
3 新进职员／New Employee 9
4 有约的访客／Visitor with Appointment 11
5 无约的访客／Visitor without Appointment 13
6 特别访客／Special Visitor 15
7 外国访客／Foreign Visitor 17
8 经理主管级人员／Executive 19
9 修理人员／Servicemen·Repairmen 24
10 政府官员／Government Official 26
11 引导参观·作？导／Giving a Tour·Guiding 28
12 提供餐饮／Offering Drinks·Food 34
13 提供设备（洗手间·医药）Giving Comforts（toilet·medicine） 37
14 特别援助（翻译）Special Assistance（Interpreting） 39
15 指点方向／Giving Directions 41
16 说明行程／Explaining ar Itinerary 43
17 送行／Sending Someone Off 45
办公室业务面面观 50
Aspects of Office Work 50
1 做笔记·笔录·翻译／Taking Notes·DictationsTranslations 50
2 处理信件／Preparing Letters 54
？邮寄必备字汇 58
3 呈递资料／Presenting Information 61
？公文必备字汇 63
4 安排会议·旅行／Planning a Meeting·Trip 67
？会议必备字汇 70
5 办公程序／Office Procedures 74
6 训练新秘书／Training a New Secretary 77
？人事必备字汇 79
7 归档／Filing 81
8 文字处理／Word Processing 83
9 电子试算表／Spreadsheets 88
10 资料库／Databases 90
11 电子邮件／Electronic Mail 93
12 交换电报·一般电报／Telex·Telegram 98
？电报必备字汇 100
1 一般问候语／General Greetings 104
办公室热线 104
Telephone in the Office 104
2 询问资料／Information（A） 105
3 询问资料／Information（B） 106
4 电话服务中心／Directory Assistance 108
5 （售后）服务／Services 110
6 发票资料／Invoice Information 111
7 货品／Goods 116
8 约会／Appointments 118
9 预订车（船·机）票／Transportation Reservations 119
10 预订房间／Room Reservations 124
11 递送／Deliveries 125
12 抱怨／Complaints 127
13 抱怨的后续（处理）／Complaint Follow-up 129
14 拒绝·取消／Refusals·Cancellations 131
15 答应／Acceptances 133
16 感谢／Thanks 135
17 致贺／Congratulations·Goodwill 140
18 慰问／Sympathy 142
19 法律援助／Legal Assistance 144
20 公共设施／Utilities 146
21 电报／Telegram 147
22 银行业务·外汇／Banking·Foreign Exchange 149
？银行必备字汇 151
23 外贸支付／Foreign Trade Payments 154
24 国际电话接线生／International Operator 156
25 股票·证券／Stocks·Securities 157
？股票必备字汇 159
26 秘书的服务／Secretarial Services 160
27 紧急事件／Emergency 161
28 财务问题／Financial Problems 163
29 奠总机业务／Switchboard Operation 165
？电话必备字汇 169