PART Ⅰ An OverviewChapter 1 An Introduction to Information Systems 2
Chapter 2 Information Systems in Organizations 42
World Views Case:On-Line Presence Gives Mortgage Broker Global Reach 80
PART Ⅱ Information Technology Concepts 83
Chapter 3 Hardware:Input,Processing,and Output Devices 84
Chapter 4 Software:Systems and Application Software 130
Chapter 5 Organizing Data and Information 178
Chapter 6 Telecommunications and Networks 224
Chapter 7 The Internst,Intranets,and Extransts 272
World Views Case:From Railway Station to Whaleway Station 315
PART Ⅲ Business Information Systems 317
Chapter 8 Electronic Commerce 318
Chapter 9 Transaction Processing and Enterprise Resource Planning Systems 362
Chapter 10 Information and Decision Support Systems 410
Chapter 11 Specialized Business Information Systems:Artificial Intelligence,Expert Systems,Virtual Reality,and Other Specialized Systems 460
World Views Cases:A Happy Valentine's Day in Virtual China 498
Staff Rostering at the Hospital Authority of Hong Kong 500
PART Ⅳ Systems Development 503
Chapter 12 Systems Investigation and Analysis 504
Chapter 13 Systems Design,Implementation,Maintenance,and Review 556
World Views Case:Event-driven Review of the University of Nairobi's Student Management Information System 609
Song Book Music 610
PART Ⅴ Information Systems in Business and Society 613
Chapter 14 Security,Privacy,and Ethical Issues in Information Systems and the Internet 614
Glossary 659
Subject Index 673
Name and Company Index 691