Unit 1 Airport 1
Unit 2 Hotel Service 18
Unit 3 Making a Speech 32
Unit 4 Job and Culture 48
Unit 5 Company Introduction 64
Test 1 81
Unit 6 Phone Etiquette 85
Unit 7 Business Meeting 96
Unit 8 Shopping 112
Unit 9 Tourist Guide 125
Unit 10 Leaving a Job 141
Test 2 156