PartⅠPublic Relations Etiquette第一部分 公共礼仪 3
Lesson1 Meeting会面 3
Lesson2 At the Airport在机场。 10
Lesson3 Introducing 介绍 17
Lesson4 Letters of Invitation邀请函 22
Lesson5 Booking Rooms in a Hoteel订房间 37
Lesson6 Finding the Way问路 43
Lesson7 Travelling by Air乘飞机旅行 49
Lesson8 Travelling by Railway铁路出行 55
Lesson9 Taking a Bus公路出行 62
Lesson10 Hiring a Taxi打车出行 67
Lesson11 The Etiquette in Calling打电话礼仪 72
Lesson12 Polite Way of Talking交谈礼仪 78
Lesson13 Apologies and Excuses道歉 85
Lesson14 Congratulations and Compliment祝贺 94
Lesson15 Making Thanks致谢 103
Lesson16 Letters of Thanks感谢信 109
Lesson17 Theatre-going看演出 116
Lesson18 Etiquette of Hunting for a Job求职礼仪 123
Lesson19 Etipuette of Interviewing for a job面试礼仪 130
Lesson20 After the Interview结束面试 135
Lesson21 Recreational Activities娱乐场所礼仪 141
Lesson22 Shopping购物 150
Part Ⅱ Social Contacts Etiquette第二部分 社交礼仪 159
Lesson23 Reception of Foreign Guest接待来宾 159
Lesson24 The Welcoming Dinner欢迎晚宴 165
Lesson25 Invitation and Reply邀请与答复 172
Lesson26 At a Drink Party酒会礼仪 177
Lesson27 The Etiquete in Visiting拜访礼仪 183
Lesson28 Asking about Health问候健康 191
Lesson29 Making an Appointment约会 197
Lesson30 Cancelng or Changing Appointments*职消和改变约会 202
Lesson31 Birthday Party生日晚会 208
Lesson32 Sympathy and Consolation同情和安慰 213
Lesson33 Wedding参加婚礼 221
Lesson34 Present-giving赠送礼物 226
Lesson35 Etiquette of New Year新年礼仪 231
Lesson36 Funeral葬礼 235
Lesson37 Letters of Condolence吊唁信 240
Lesson38 Seeking Opinions(1)征求意见(一) 246
Lesson39 Seeking OPinions(2)征求意见(二) 252
Lesson40 Making Suggestions and Advice建议与忠告 258
Lesson41 Persuasion劝告 266
Lesson42 Sending Off送行 274
Lesson43 Seeches致辞 282
Lesson44 Complimenting称赞 289
Lesson45 Request请求 294
Lesson46 Visiting a Patient探访病人 299
Lesson47 Etiquette of Weddings婚嫁礼仪 303
Part Ⅲ Business Etiquette第三部分商务礼仪 311
Lesson48 Etiquette of Businesss商务洽谈礼仪 311
Lesson49 Sign Contracts签订合同 319
Lesson50 Etiquette of Visiting参观礼仪 325
Appendix 附录 334
一、A Note of Polite Expressions礼貌语漫谈 334
二、How to Speak Appropriately怎样说得体的语言 353
三、How to Address Englishmen and Americans如何称呼英美人 363