What is a decision,what is not,key components,why some decisions are harder,benefits of adopting the right approach,common errors 1
INTRODUCTION 1
导论 1
什么是决策，什么不是，主要组成部分，为什么有些决策不容易作，采用正确方法的益处，常见错误 1
A FRAMEWORK FOR DECISION-MAKING 21
A seven-step approach:define,understand,identify,evaluate,prioritise,review and take action 21
决策框架 21
七步法：定义、理解、确定、评估、优选、审查及行动 21
决策支持分析 109
DECISION SUPPORT ANALYSIS 109
A review of the analysis options available,including:decision trees,influence and Venn diagrams,probability analysis,scenario planning,risk analysis and matrices 109
温习可用的分析方法，包括：决策树，影响及维恩图、概率分析、远景规划，风险分析及矩阵 109
PSYCHOLOGY OF DECISION-MAKING 157
Individuals vs groups,The Herrmann Brain Theory,group dynamics,characteristics of decision-makers,measuring consensus 157
个体和群体，赫尔曼头脑理论，群体动态，决策者特征，集体意测量 157
决策心理学 157
就一项决策进行沟通 193
就决策内容及方法进行沟通，组织论据 193
Communicating the what and the how,structuring your argument 193
COMMUNICATING A DECISION 193
结束语 199
决策的基本要素，有效决策的益处，技巧，构筑论据 199
Essentials of decision-making,benefits of effective decision-making,tips,build the argument 199
CONCLUSIONS 199