PartⅠ Restaurant餐馆 1
Chapter1 Finding a Table for Meals找餐桌 1
Unit1 Making a Reservation by Telephone电话预订 1
Unit2 We ve Got a Reservation订了座位 7
Unit3 This Way, Please这边请 12
Chapter2 After Seating就座后 17
Unit1 Please Order请客人点菜 17
Unit2 Recommending Specials推荐风味菜 23
Unit3 Recommending Cantonese Food推荐粤菜 29
Chapter3 During the Meal就餐中 34
Unit1 Appreciation on Food赞美食物 34
Unit2 Help Yourself随便吃 40
Unit3 Accident in the Meal就餐中的意外 46
Unit4 Complaints抱怨 52
Unit1 Ordering Desserts点甜点 58
Chapter4 After Meal餐后 58
Unit2 Asking for Criticism征求意见 64
Unit3 Pay the Bill付账 70
Unit4 Paying by Checks用支票结账 76
Chapter5 Drinks饮料 82
Unit1 Soft Drinks软饮料 82
Unit2 Wine酒 88
Unit3 Drinking Tea喝茶 93
Chapter6 Breakfast早餐 99
Unit1 Coffee Break早茶 99
Unit2 American and Continental Breakfast美式与欧式早餐 105
Chapter7 Fast Food快餐 112
Unit1 The Cafeteria自助餐厅 112
Unit2 A Business Lunch工作午餐 118
Unit3 At the Kentucky s在肯德基 125
Unit4 In the Bar and the Snack Bar酒吧与小吃店 130
Unit1 Inviting for a Common Meal请吃便饭 136
Chapter8 Inviting邀请 136
Unit2 Entertaining宴请 142
Unit3 During Party宴会中 147
PartⅡ Hotel旅店 153
Chapter1 Room Reservations客房预定 153
Unit1 Booking Rooms预订房间 153
Unit2 About Hotel Reservations Agreement关于客房预订的答复 159
Unit3 Talking About Hotel Reservations 宾馆预订 165
Unit1 Registration住宿登记 171
Chapter2 The Reception接待 171
Unit2 Meeting the Guests恭候客人 176
Unit3 Carring Baggage搬运行李 182
Chapter3 Information Service咨询服务 187
Unit1 Offering Information提供咨询 187
Unit2 Journey Guide旅游向导 193
Unit3 Agreement About the Question询问答复 199
Unit1 Guiding the Guests to Rooms引客入房 204
Chapter4 Chamber Service客房服务 204
Unit2 Ordinary Services一般服务 210
Unit3 Special Services特别服务 216
Unit4 Wake-up Services唤醒服务 221
Chapter5 Other Services in Hotel饭店其他服务 225
Unit1 Laundry Service洗衣服务 225
Unit2 Trust Serrice委托服务 231
Chapter6 Guest s Complaints and Setting Complaints客人投诉及其解决 236
Unit1 Guest s Complaints客人的抱怨 236
Unit2 About the Room Facilities关于房间设施问题 242
Unit3 Settling Complaints解决投诉 247
Chapter7 Checking Out结账离店 253
Unit1 Changing Money换钱 253
Unit2 Checking Out结账 258
Unit3 Mis-Calculation坏账 263
Unit4 Farewell告别 268
附：美音与英音发音符号示例对照表 273