CHAPTER 1 INTRODUCTION 1
CHAPTER 2 CARD WRITING 4
2．1 Greeting Cards 5
2．1．1 Birthday Cards 5
2．1．2 Mother s / Father s Day Cards 8
2．1．3 Valentine s Day Cards 12
2．1．4 Holiday Greeting Cards （Christmas, New Year） 16
2．2 Thank-you Cards 23
2．3 Congratulation Cards 26
2．4 Get-well Cards or Notes 30
2．5 Sympathy Cards or Notes 33
2．6 Other Miscellaneous Cards （Gift Cards, Retirement Cards, etc.） 37
2．7 Vacation Postcards 39
CHAPTER 3 LETTER WRITING 43
3．1 Parts of a Letter 44
3．1．1 The Heading 44
3．1．2 The Salutation 45
3．1．3 The Body 47
3．1．4 The Complimentary Closing 48
3．1．5 The Signature 49
3．1．6 Four Less Important Parts of a Letter 51
3．1．6．1 The Inside Address 51
3．1．6．4 Carbon Copy or Xeroxed Copy 52
3．1．6．3 Postscript 52
3．1．6．2 Enclosure 52
3．1．7 A Sample Letter Which Includes All Ten Parts of a Letter 53
3．2 Several Rules of Thumb about Letter Writing 55
3．2．1 Types of Correspondence: Personal vs Social and Business 55
3．2．2 Simple and Plain Language 58
3．2．3 Avoidance of Careless Mistakes 59
CHAPTER 4 SOCIAL AND PERSONAL LETTER WRITING 61
4．1 Thank-you Letters 64
4．1．1 Thank-you Letters for Remembering 65
4．1．2 Thank-you Letters for a Gift 67
4．1．3 Thank-you Letters for a Visit 70
4．1．4 Thank-you Letters for a Favor 73
4．2 Letters of Invitation 76
4．2．1 Writing Invitations 76
4．2．2 Accepting an Invitation 83
4．2．3 Declining an Invitation 86
4．2．4 Letters between Friends about a Vacation Visit 89
4．3 Letters of Congratulation 93
4．3．1 Short Notes of Congratulation 94
4．3．2 Longer Letters of Congratulation 98
4．4 Letters of Sympathy 105
4．5 Letters of Condolence 111
4．6 Letters of Arrangement 117
4．7 Letters of Apology 125
4．8 Letters of Suggestion 134
4．9 Letters of Advice 144
4．10 Letters of Inquiry and Reply to It 149
CHAPTER 5 BUSINESS LETTER WRITING 158
5．1 General Rules of Business Letter Writing 159
5．2 Letters of Application 165
5．2．1 Letters of Self-introduction 166
5．2．2 Résumé 173
5．3 Letters of Introduction and Reference 182
5．4 Letters of Recommendation 188
5．5 Routine Business Letters 198
5．5．1 Letters of Inquiry and Acknowledgment 198
5．5．2 Letters of Request and Offer 208
5．5．3 Letters of Order and Confirmation 217
5．5．4 Letters Promoting a Product 224
5．5．5 Letters about Credit 234
5．5．6 Collection Letters 241
5．5．7 Letters of Complaint 248
5．5．8 Letters of Explanation 258
5．5．9 Letters of Advice 265
5．5．10 Letters of Opinion 276
5．6 Memos, Directions, Advertisements, and Announcements 285
5．6．1 Memo Writing 285
5．6．2 Instruction/ Direction Notes 292
5．6．3 Advertisements 299
5．6．4 Announcements and Notices 305
CHAPTER 6 E-MAIL WRITING 320
6．1 E-mail Address 320
6．2 E-mail Format 321
6．3 Functions of the E-mail Program 322
6．4 Writing E-mail Messages 323
CHAPTER 7 JOURNAL WRITING 328
7．1 Free-writing Journals 329
7．2 Reading Journals 333
7．3 Double Entry Notebooks / Journals 339
CHAPTER 8 ESSAY WRITING 346
8．1 Paragraph Writing 347
8．1．1 Topics 348
8．1．2 Topic Sentence 350
8．1．3 Supporting Sentences 354
8．1．4 Problematic Sentences 356
8．2 Essay Writing 363
8．2．1 Narrative Writing 366
8．2．2 Descriptive Writing 372
8．2．3 Comparison / Contrast Essays 384
8．2．4 Definition Essays 392
8．2．5 Cause and Effect Essays 396
8．2．6 Argumentative or Persuasive Essays 400
APPENDIX A GLOSSARY 411