Lesson 1 Greeting and Reception 招呼与接待 1
Lesson 2 Making Suggestions to a Customer 向客户提建议 6
Lesson 3 Making Inquiries of a Customer 询问客户问题 10
Lesson 4 Giving Answers to a Customer 回答客户问题 14
Lesson 5 Making Requests to a Customer 向客户提请求 18
Lesson 6 Offering Apologies to a Customer 向客户道歉 23
Lesson 7 Saying Thank-you and Goodbye 致谢与道别 27
Lesson 8 At the Inquiry Desk 在问讯处 32
Lesson 9 Opening a Current Account 开立活期账户 38
Lesson 10 Opening a Personal Cheque Account (Ⅰ) 新开个人支票账户（一） 44
Lesson 11 Opening a Personal Cheque Account (Ⅱ) 新开个人支票账户（二） 53
Lesson 12 About a Current Account 关于往来账户 60
Lesson 13 How to Write Out a Cheque 如何开支票 66
Lesson 14 Opening a Saving Account 新开储蓄账户 73
Lesson 15 Handling Time Deposits（Ⅰ）办理定期存款（一） 81
Lesson 16 Handling Time Deposits（Ⅱ）办理定期存款（二） 88
Lesson 17 Depositing Money in One s Account 在户头上存款 96
Lesson 18 Making Foreign Currency Deposits 办理外币存款 105
Lesson 19 About Interest-bearing Accounts 关于有息账户 109
Lesson 20 About“Deposited at Notice 关于事先通知存款 113
Lesson 21 Handling Special Saving Plans 办理特种储蓄 119
Lesson 22 Computing Daily Interest 计算日息 124
Lesson 23 Handling a Special Account for Tax Payments 办理纳税特别账户 128
Lesson 24 Handling Withdrawals （Ⅰ）办理取款（一） 132
Lesson 25 Handling Withdrawals （Ⅱ）办理取款（二） 138
Lesson 26 Telling the Balance 告诉存款余额 145
Lesson 27 Closing an Account 结清账户 147
Lesson 28 Reporting a Lost Passbook 存折挂失 150
Lesson 29 Reporting Lost Checks 支票挂失 157
Lesson 30 Using an Automated Teller Machine（Ⅰ）使用自动出纳机（一） 161
Lesson 31 Using an Automated Teller Machine（Ⅱ）使用自动出纳机（二） 169
Lesson 32 Overdrafts 透支 175
Lesson 33 Buying Traveller s Cheques 购买旅行支票 181
Lesson 34 Inquiring About Interest Rates 询问有关利率情况 188
Lesson 35 Transferring between Different Accounts 转账 193
Lesson 36 Using Credit Cards 使用信用卡 198
Lesson 37 Renting a Safe Deposit Box 出租银行的保管箱 204
Lesson 38 Outgoing Remittance（Ⅰ）汇出汇款（一） 210
Lesson 39 Outgoing Remittance（Ⅱ）汇出汇款（二） 217
Lesson 40 Incoming Remittance 汇入汇款 223
Lesson 41 Telegraphic Transfers 电汇 228
Lesson 42 Money Exchange（Ⅰ）外币兑换（一） 234
Lesson 43 Money Exchange（Ⅱ）外币兑换（二） 240
Lesson 44 Handling Reconversion 办理退汇 245
Lesson 45 Explaining Rates of Exchange（Ⅰ）解释汇率（一） 249
Lesson 46 Explaining Rates of Exchange（Ⅱ）解释汇率（二） 258
Lesson 47 Making a Collection 办理托收 264
Lesson 48 Cashing a Personal Check 兑现个人支票 270
Lesson 49 Cashing a Foreign Check 兑现外国支票 275
Lesson 50 Cashing a Traveller s Check 兑换旅行支票 280
Lesson 51 Discounting a Bill of Exchange 贴现票据 285
Lesson 52 Opening a Letter of Credit 开立信用证 291
Lesson 53 Offering a Renminbi Loan 提供人民币贷款 297
Lesson 54 Offering a Foreign Exchange Loan 提供外币贷款 302
Lesson 55 Offering a Housing Loan 提供房屋贷款 307
Lesson 56 Offering Loans for Working Capitals 提供流动资金贷款 314
Lesson 57 Making a Credit Inquiry 进行资信调查 320
Lesson 58 Talking about Chinese Renminbi 谈论人民币 328
Lesson 59 Talking about Banks in China谈论中国的银行 332
Lesson 60 Talking about Computerized Banking 谈论电脑化银行业务 337
Appendix 附录 348
Useful Technical Terms 348
常用专业术语 348