UNIT 1 Establishment of Business Relationship建立外贸关系 1
UNIT 2 Ordering by Telephone电话商订 9
UNIT 3 Business Time营业时间 20
UNIT 4 Business Information商务咨询 30
UNIT 5 Business Meeting商务会议 40
UNIT 6 A Visit to a Plant参观工厂 52
UNIT 7 Quality质量 62
UNIT 8 Color颜色 75
UNIT 9 Design式样 84
UNIT 10 Packing包装 94
UNIT 11 Payment支付 109
UNIT 12 Shipment货运 125
UNIT 13 First Contact初次交往 141
UNIT 14 Business Appointment商务约会 155
UNIT 15 Price Negotiation价格谈判 168
UNIT 16 On Order谈订货 184
UNIT 17 Contract Singing签订合同 200
UNIT 18 Agent代理 217
UNIT 19 Claim索赔 232
UNIT 20 After-sale Service售后服务 247
APPENDIX附录 258