Part 1 Secretary Routine文秘办公 2
Unit 1 Letter,Fax and Telegram信件、传真和电报 2
Unit 2 File Keeping文件归档 8
Unit 3 Computer Operation电脑操作 13
Unit 4 Handling Complaints处理投诉 17
Unit 5 Arranging a Meeting and Taking Minutes安排会议及会议记录 22
Unit 6 Advertise for Staff招聘员工 28
Unit 7 Receiving Visitors接待来访客人 34
Unit 8 Making Introductions引见介绍 39
Unit 9 Seeing off送别客人 43
Unit 10 Arranging a Business Trip安排商务旅行 48
Part 2 Telephone Calls for Office办公室电话 54
Unit 1 Booking Flight Tickets预订机票 54
Unit 2 Consultation咨询 59
Unit 3 Calling Shopping电话购物 64
Unit 4 Confirming an Appointment确认预约 69
Unit 5 Customer Survey客户调查 74
Unit 6 Making Announcements通知 79
Unit 7 Restaurant Reservation餐厅订位 83
Unit 8 Talking about Business业务洽谈 87
Unit 9 Receiving a Personal Call Instead代接私人电话 93
Unit 10 Room Reservation酒店预订 97
Part 3 Daily Communications日常交际 104
Unit 1 Visiting Colleagues拜访同事 104
Unit 2 Going to a Party参加聚会 108
Unit 3 Sightseeing观光 112
Unit 4 Consolation安慰 117
Unit 5 Dinner宴请 121
Unit 6 Present Giving赠送礼品 126
Unit 7 Taking Leave告辞 130
Unit 8 Helping Each Other同事互助 133
Unit 9 Giving Suggestions提建议 137
Unit 10 Giving One's Opinion谈看法 142
Part 4 Pastime娱乐休闲 147
Unit 1 Have a Relaxing Vacation过一个愉快的假期 147
Unit 2 Accompanying Someone陪人 152
Unit 3 Films and TV Programs影视 157
Unit 4 Music Fans音乐狂人 161
Unit 5 Gymnasium Exercise休闲健身 165
Unit 6 Camping and Outings野营与野餐 170
Unit 7 At the Bar酒吧畅饮 174
Unit 8 At the Parties派对狂欢 178
Unit 9 Ball Sports球赛 182
Unit 10 Books and Periodicals书刊 187
Part 5 Have a Chat in Office办公室闲谈 193
Unit 1 The Weather天气状况 193
Unit 2 Interests and Hobbies兴趣爱好 198
Unit 3 Work Pressure工作压力 202
Unit 4 Talking about the Boss and Colleagues谈对老板和同事的印象 206
Unit 5 About Ideals and Hope聊理想希望 210
Unit 6 Money Management and Investment理财投资 214
Unit 7 About Country and Language聊国家语言 218
Unit 8 Talking about Beauty and Cosmetics谈美容打扮 223
Unit 9 Talking about Environment聊环境 228
Unit 10 Talking about Family聊家庭 233