Unit One 1
Presentation and Layout of Business Letters 商业信函格式 1
Unit Two 2
Inquiries 询购 12
Unit Three 33
Replies and Quotations 复函与报价 33
Unit Four 56
Orders and Acknowledgment 订购与确认 56
Unit Five 82
Insurance 保险 82
Packing 包装 106
Unit Six 106
Unit Seven 128
Transportation 运输 128
Unit Eight 150
Payment by L/C 信用证付款 150
Unit Nine 175
Other Modes of Payment 其他付款方式 175
Unit Ten 198
Complaints and Adjustment 投诉与处理 198
Unit Eleven 219
Agencies 代理 219
Unit Twelve 237
Electronic Correspondence 电子信函 237