INTRODUCTION 1
导言 1
MANAGING WORK ACTIVITIES 9
Taking action(for the right reason,at the right time,in the right way) 9
合理安排工作 9
采取行动（出于恰当的原因、在恰当的时刻、以恰当的方式） 9
善于思考和推理 61
MANAGING YOUR THINKIGN REASONING 61
Stress,creativity,problem solving,decision-making,memory 61
压力、创造力、解决问题、决策、记忆力 61
MANAGING RELATIONSHIPS 109
Working with your boss,secretary,team,dealing with interruptions,assertiveness 109
与你的老板、秘书、团队一起工作，排除干扰，坚定而自信 109
处理好人际关系 109
掌握沟通方式 149
聆听、提问、演讲、阅读、写作、会议和电话处理 149
Listening,asking questions,speaking,reading,writing,meetings and handing phone calls 149
MANAGING COMMUNICATIONS 149
适应工作环境 221
处理文件、e-mail、文档系统，安排出差时间 221
Dealing with paper,e-mail,filing systems,travelling time 221
MANAGING YOUR WORK ENVIRONMENT 221