UNIT1 Approaching Customer 接待顾客 1
UNIT2 Recommendation 商品推荐 10
UNIT3 Showing the Sample 出示样品 18
UNIT4 Ouality 产品质量 27
UNIT5 Style of Product 产品式样 37
UNIT6 Talking about Price 说明价格 48
UNIT7 Payment 付款 59
UNIT8 Foreign Exchange Service 外汇兑换 70
UNIT9 At the Customs 在海关 83
UNIT10 Call on a Customer 拜访客户 93
UNIT11 Inquiry and OfferⅠ询盘与报盘（一） 104
UNIT12 Inquiry and OfferⅡ询盘与报盘（二） 119
UNIT13 Payment Terms 付款方式 134
UNIT14 Talking about Price 说明价格 147
UNIT15 Discount and Commission 折扣和佣金 161
UNIT16 Order and Delivery 订货与交货 179
UNIT17 Sole Agent 代理 195
UNIT18 Packing and Shipment 装运 210
UNIT19 Insurance 保险 226
UNIT20 Tender and Technology Transfer 投标 242
UNIT21 Claim 索赔 259