Unit 1 Making a Business Phone Call 1
Unit 2 Invitation 10
Unit 3 Meeting People 19
Unit 4 Establishing Business Relationship 34
Unit 5 Negotiation 43
Unit 6 Complaint and Adjustment 52
Unit 7 Entertainment 64
Unit 8 Showing Around 76
Unit 9 Expressing Thanks 86
Unit 10 Seeing Off 96
Unit 11 Business Travel 105
Unit 12 International Exhibition 117
Suggested Answers to Simulated Exercises 128