Chapter 1 Fundamentals of Management 1
1.1 What is management？ 1
1.2 Functions of management 2
1.3 Types of managers 5
1.4 Titles of managers 7
1.5 Necessary skills for management 8
1.6 Management and organization 10
1.7 Visibility management 13
1.7.1 Risk 13
1.7.2 Performance 14
1.8 Execution management 15
1.8.1 Process 15
1.8.2 Project Portfolio 16
1.9 Leadership 17
1.10 Connecting with transportation：one airline management organization 18
1.10.1 The board of directors 18
1.10.2 The organizational structure 19
1.10.3 One organizational chart of major air carriers 20
1.10.4 Staff departments 21
1.10.5 Line departments 23
1.10.6 Engineering and maintenance 27
Chapter 2 Strategy 30
2.1 What is strategy？ 30
2.2 Focus of strategy 32
2.3 Levels of strategy 35
2.3.1 Corporate-level strategy 35
2.3.2 Business-level strategy 35
2.3.3 Functional-level strategy 35
2.4 Phases of strategy management 36
2.4.1 Diagnosis 36
2.4.2 Formulation 37
2.4.3 Implementation 37
2.5 The strategic management process 38
2.6 Strategic analysis 45
2.7 Connecting with transportation：strategic management of shipper and carrier 46
2.7.1 Logistics management related with transportation 46
2.7.2 Tran sportation decision in logistics activity 49
2.7.3 Relevance of shipper transportation 51
2.7.4 Relevance of carrier transportation 58
2.7.5 Quality management 65
2.7.6 Competitive logistics 68
2.7.7 Competitive advantage 71
Chapter 3 Planning and Controlling 74
3.1 What is planning 74
3.2 Types of plans 75
3.2.1 Strategic plans and operational plans 75
3.2.2 Short-term plans and long-term Plans 76
3.2.3 Specific plans and directional plans 76
3.2.4 Programmed Plans and single-use plans 77
3.2.5 Scenario planning 78
3.3 Planning under uncertain circumstances 79
3.3.1 Arguments 79
3.3.2 Reasons for planning 80
3.3 Managing by plan 81
3.3.1 Management by objectives（MBO） 81
3.3.2 Planning methodologies 83
3.4 Control：what is control？ 88
3.5 The importance of control 88
3.6 Types of control 89
3.6.1 Feed for ward control 89
3.6.2 Concurrent control 90
3.6.3 Feedback control 90
3.7 The control process 91
3.8 Planning for control 94
3.8.1 Financial systems 95
3.8.2 Information systems 95
3.8.3 Performance measurement systems 96
3.9 Connecting with transportation：an overview of transportation market 96
3.9.1 Transportation demand 96
3.9.2 Transportation supply 102
3.9.3 Transportation pricing 107
3.9.4 Transportation cost 112
Chapter 4 Decision-making 123
4.1 What are needed in decision-making process？ 123
4.2 The rational decision-making models 125
4.3 Bounded rationality and satisficing 126
4.4 Improving decision making 127
4.5 Multiple criteria decision analysis 127
4.5.1 What is multiple criteria decision analysis（MCDA）？ 127
4.5.2 Significance of MCDA 128
4.5.3 Process of MCDA 129
4.6 Quantitative analysis and decision-making 131
4.6.1 The reasons for quantitative analysis use in decision-making 131
4.6.2 Quantitative usage in business analysis 131
6.4.3 Model of cost,revenue and profits 134
4.7 Connecting with transportation：performance measure in transportation evaluation 137
4.7.1 Transportation system goals,objectives,and performance measures 137
4.7.2 Performance measures at the network and Project levels 139
4.7.3 Dimensions of performance measures 142
4.7.4 Benefits of using performance measures 152
Chapter 5 Managing Change 154
5.1 What are change and change management？ 154
5.2 Forces for change 155
5.2.1 External forces 155
5.2.2 Internal forces 155
5.3 Types of change 156
5.3.1 Closed change 156
5.3.2 Contained change 156
5.3.3 Open-ended change 156
5.3.4 Proactive change 157
5.4 Change management process 157
5.4.1 Types of change management 157
5.4.2 Steps of change management 158
5.5 Possible resistance to change 159
5.5.1 External and internal influences 159
5.5.2 Financial Problems 159
5.5.3 Staff Problems 160
5.5.4 Business culture problems 160
5.6 Change strategies and approaches 161
5.6.1 Directive strategies 161
5.6.2 Expert strategies 161
5.6.3 Negotiating strategies 161
5.6.4 Educative strategies 162
5.6.5 Participative strategies 162
5.7 Connecting with transportation：transportation modes development 163
5.7.1 Road transportation 163
5.7.2 Rail transportation and pipelines 164
5.7.3 Road 169
5.7.4 Maritime transportation 170
5.7.5 Air transportation 176
5.7.6 The intermodal transportation and containerization 179
Bibliography 188
Suggesting Readings 189