UNIT ONE INTRODUCTION（概述） 1
CASE ONE 3
CHAPTER 1 MANAGEMENT AND ORGANIZATION（管理与组织） 5
Ⅰ.IMPORTANCE OF MANAGEMENT 7
Ⅱ.UNIVERSALITY OF MANAGEMENT 8
Ⅲ.MANAGEMENT TASK 9
Ⅳ.ORGANIZATION AND LEVELS OF MANAGERS 15
Ⅴ.MANAGEMENT SKILLS 20
CHAPTER 2 HISTORY OF MANAGEMENT（管理思想史） 23
Ⅰ.THE CLASSICAL APPROACH 26
Ⅱ.THE BEHAVIORAL APPROACH 33
Ⅲ.THE CONTINGENCY APPROACH 36
Ⅳ.THE SYSTEM APPROACH 37
UNIT TWO PLANNING（计划） 41
CASE TWO 43
CHAPTER 3 FUNDAMENTALS OF PLANNING（计划基础） 45
Ⅰ.DEFINITION OF PLANNING 47
Ⅱ.TYPES OF PLANS 48
Ⅲ.FUNCTIONS OF PLANNING 50
Ⅳ.PLANNING PROCESS 52
CHAPTER 4 STRATEGIC PLANNING（战略计划） 56
Ⅰ.DEFINITION OF STRATEGIC PLANNING 58
Ⅱ.STRATEGIC PLANNING PROCESS 59
Ⅲ.MANAGEMENT BY OBJECTIVES 61
CHAPTER 5 DECISION -MAKING（决策） 64
Ⅰ.DEFINITION OF DECISION MAKING 66
Ⅱ.TYPES OF DECISIONS 67
Ⅲ.PROCESS OF DECISION -MAKING 68
Ⅳ.DECISION-MAKING METHODS 70
UNIT THREE ORGANIZING（组织） 73
CASE THREE 75
CHAPTER 6 FUNDAMENTALS OF ORGANIZING（组织基础） 76
Ⅰ.ORGANIZING WORK 78
Ⅱ.PROCESS OF ORGANIZING 85
Ⅲ.ORGANIZITONAL STRUCTURE 86
CHAPTER 7 CENTRALIZATION AND DECENTRALIZATION（集权与分权） 98
Ⅰ.AUTHORITY AND POWER 100
Ⅱ.CENTRALIZATION VERSUS DECENTRALIZATION 104
UNIT FOUR LEADING（领导） 109
CASE FOUR 111
CASE FIVE 113
CHAPTER 8 LEADERSHIP THEORIES（领导理论） 115
Ⅰ.FUNDAMENTALS OF LEADERSHIP 117
Ⅱ.TRAIT THEORIES OF LEADERSHIP 119
Ⅲ.BEHAVIORAL THEORIES OF LEADERSHIP 123
Ⅳ.CONTINGENCY THEORIES OF LEADERSHIP 131
CHAPTER 9 MOTIVATION THEORIES（激励理论） 141
Ⅰ.FUNDAMENTALS OF MOTIVATION 143
Ⅱ.CLASSICAL THEORIES OF MOTIVATION 149
Ⅲ.CONTEMPORARY THEORIES OF MOTIVATION 157
CHAPTER 10 CONFLICT MANAGEMENT（冲突管理） 168
Ⅰ.DEFINITION OF CONFLICT 170
Ⅱ.STAGES OF CONFLICT 171
Ⅲ.SOURCES OF CONFLICT 172
Ⅳ.FIVE CONFLICT-HANDLING STYLES 174
UNIT FIVE CONTROLLING（控制） 177
CASE SIX 179
CASE SEVEN 181
CHAPTER 11 FUNDAMENTALS OF CONTROLLING（控制基础） 184
Ⅰ.DEFINITION OF CONTROLLING 186
Ⅱ.LEVELS AND TYPES OF CONTROL 187
Ⅲ.FUNCTIONS OF CONTROLLING 191
Ⅳ.PROCESS OF CONTROLLING 192
CHAPTER 12 PERFORMANCE APPRAISAL（绩效评估） 195
Ⅰ.DEFINITION OF PERFORMANCE APPRAISAL 197
Ⅱ.PROCESS OF PERFORMANCE APPRAISAL 199
Ⅲ.PERFORMANCE APPRAISAL METHODS 201
BIBLIOGRAPHY（参考文献） 204