Unit1 Meetings（1） 1
Unit2 Meetings（2） 16
Unit3 Advertising 34
Unit4 Reporting 47
Unit5 Dealing with Clients 58
Unit6 Money＆Payment 70
Unit7 Sales Strategies 82
Unit8 Marketing 93
Unit9 Inquiry and Offer 105
Unit10 Negotiating Prices 117
Unit11 Contract 130
Unit12 Packing and Shipment 141
Unit13 Services 152
Unit14 Human Resources Management 164
Unit15 Managing Conflicts 175
Unit16 Intercultural Communication 187
References 202