Project One Check-in Service 1
Lead-in 1
Project Description 3
Key Terms and Expressions 4
Practical Skills 6
The Procedure of Check-in Service 6
Task Practice 10
Airport Announcement 10
Situational Dialogue for Check-in Service Ⅰ 11
Situational Dialogue for Check-in Service Ⅱ 14
Further Reading 16
Unaccompanied Minor 16
Application for Pets Transportation 18
Project Two Boarding and Greeting 19
Lead-in 19
Project Description 21
Key Terms and Expressions 23
Practical Skills 25
The Procedure before Boarding 25
The Procedure of Boarding 26
Seat Maps 27
Cabin Layout 28
Task Practice 29
Airport Announcement 29
Situational Dialogue for Boarding and Greeting 31
Situational Dialogue for Luggage Service 34
Further Reading 36
XIAMEN AIR 36
Announcement for Safety Demonstration 37
Project Three Meal and Drink Service 38
Lead-in 38
Project Description 40
Key Terms and Expressions 41
Practical Skills 43
Catering Service Flow Chart 43
Task Practice 45
Airport Announcement 45
Situational Dialogue for Meal and Drink Service 46
Further Reading 50
Chinse Traditional Food 50
Special Food Service 50
Project Four In-flight Entertainment Service 52
Lead-in 52
Project Description 54
Key Terms and Expressions 56
Practical Skills 57
Forms of In-flight Entertainment Service 57
Task Practice 58
Airport Announcement 58
Situational Dialogue for In-flight Entertainment Service 58
Further Reading 61
Entertainment 61
Project Five Duty Free Sales 64
Lead-in 64
Project Description 66
Key Terms and Expressions 68
Practical Skills 69
The Procedure of Duty-free Sales Service 69
Task Practice 70
Airport Announcement 70
Situational Dialogue for Duty-free Sales 71
Further Reading 74
Allowances on Return to Australla 74
Project Six Special Passengers Service 75
Lead-in 75
Project Description 78
Key Terms and Expressions 79
Practical Skills 80
Special Passengers Service 80
Task Practice 83
Airport Announcement 83
Situational Dialogue for Special Passenger Service 84
Further Reading 87
Services Specific to Different Disabilities 87
Project Seven Special Situations Service 90
Lead-in 90
Project Description 92
Key Terms and Expressions 93
Practical Skills 95
The Procedure of Handling Flight Delay 95
Task Practice 95
Airport Announcement 95
Situational Dialogue for Special Situation Service Ⅰ 97
Situational Dialogue for Special Situation Service Ⅱ 100
Further Reading 103
Turbulence 103
Project Eight Landing 105
Lead-in 105
Project Description 107
Key Terms and Expressions 109
Practical Skills 110
The Procedure of Landing 110
Forms to Fill in Prior to Landing 110
The Procedure of Claiming of Lost Property 111
Task Practice 112
Airport Announcement 112
Situational Dialogue for Landing Ⅰ 113
Situational Dialogue for Landing Ⅱ 115
Further Reading 118
How Safe? 118
Practical Training 120
Part 1 Crew Service 120
Part 2 The Crew Announce 122
Appendix 133
1．The Code and Logo of International Airline Airway 133
2．The code of Maior City in China 134
3．Practical Vocabulary for Cabin Service 135
4．Interview Techniques 138
5．Interview Questions for Cabin Attendants 140
6．The Mock Interview 145
Listening Materials and Exercise 147
Reference 186