Chapter 1 Introduction to Management 1
Learning Objectives 1
Management Insights 1
Case 14
Questions 14
Reference 15
Chapter 2 Introduction to Public Policy 16
Learning Objectives 16
Management Insights 16
Case 32
Questions 33
Reference 33
Chapter 3 Achieving Global Health Goals 34
Learning Objectives 34
Management Insights 34
Case 64
Questions 67
Chapter 4 The State ofthe Art in Selected Areas of Health System Research 68
Learning Objectives 68
Management Insights 68
Case 85
Questions 87
Chapter 5 Tools for Management 88
Learning Objectives 88
Management Insights 88
Case 105
Questions 109
Chapter 6 Change Management for HospitalsBasic Concept for 5S- KAIZEN- TQM 110
Learning Objectives 110
Management Insights 110
Case 125
Questions 127
Chapter 7 Change Management for Hospitals Methodology for 5S- KAIZEN- TQM 128
Learning Objectives 128
Management Insights 128
Case 185
Questions 185
Chapter 8 Change Management for Hospitals JCI 186
Learning Objectives 186
Management Insights 186
Case 223
Questions 226
Chapter 9 The Nature and Challenges of Healthcare HR Management 227
Learning Objectives 227
Management Insights 227
Case 240
Questions 243
Chapter 10 Incentives StudyonRegardtoSatisfaction forAttractingand Retaining HR Working in Under——S ervedArea 244
Learning Objectives 244
Management Insights 244
Case 271
Questions 272
Chapter 11Community Health Service Management Basic Theories of Community Health Care Service 273
Learning Objectives 273
Management Insights 273
Case 289
Questions 289
Chapter 12 Community Health Service Management The Management ModelofCommunity Healthcare Servcie 290
Learning Objectives 290
Management Insights 290
Case 304
Questions 305
Chapter 13 Community Health Service Management The Main Policies for Community Health Services 306
Learning Objectives 306
Management Insights 306
Case 321
Questions 322
Chapter 14 Public Health in the News 323
Learning Objectives 323
Management Insights 323
Case 344
Questions 345
Reference 346
Chapter 15 SocialMedicine How Psychosocial Factors Affect Health Behavior 347
Learning Objectives 347
Management Insights 347
Case 364
Questions 366
Reference 366
Chapter 16 China Medical Reform 367
Learning Objectives 367
Management Insights 367
Case 379
Questions 380