TRAINING PROGRAMS 1
Unit One Office Environment 3
Unit Two Business Dressing 8
Unit Three Telephoning 13
Unit Four Greeting Callers 18
Unit Five Filing 23
Unit Six Invitation 28
Unit Seven Planning a Meeting 33
Unit Eight Business Dinner 38
Unit Nine Visiting Plants ＆ Shopping 43
Unit Ten Planning a Business Trip 48
TRANSCRIPTS ＆ KEYS 53
VOCABULARY 131
REFERENCES 141