Part Ⅰ Tour Guiding Procedures and Skills 导游实务与操作 3
Unit 1 Prerequisites for Becoming a Tour Guide 导游员的必备条件 3
Reading and Improving 3
Traits of Excellent Tour Guides 优秀导游员的素质 3
Simulated Conversations 9
Talking about Tour Guiding 谈论导游工作 9
Consolidation 13
Simulated Writing 15
Compose an Exercitation Report 撰写跟团实习心得 15
Unit 2 A Tour Guide’s Main Tasks 导游员的主要任务 17
Reading and Improving 17
A Tour Guide’s Principal Duties 导游员的职责 17
Simulated Conversations 22
How to Get Prepared 咨询服务准备细则 22
Consolidation 27
Simulated Writing 30
Plan the Tour 制订工作计划 30
Unit 3 Meeting and Greeting Services 迎客服务 32
Reading and Improving 32
Greeting Guests 迎接客人 32
Simulated Conversations 38
Post-Arrival Service 抵达后服务 38
Consolidation 41
Simulated Writing 44
Notice Boards， Placards and Sign Boards 写告示、接机牌和车头纸 44
Unit 4 Services En Route 沿途服务 47
Reading and Improving 47
Common Obstacles for a Novice 新导游常遇问题 47
Simulated Conversations 54
Deliver a Welcome Speech 致欢迎词 54
Consolidation 59
Simulated Writing 61
Compose a Welcome Speech 撰写欢迎词 61
Unit 5 Hotel Service 住店服务 63
Reading and Improving 63
Hotel and Food Service 住店与餐饮服务 63
Simulated Conversations 67
Checking in 登记入住服务 67
Consolidation 72
Simulated Writing 74
An Introduction to a Local Cuisine 撰写地方风味简介 74
Unit 6 Communication and Discussion 沟通与协商 76
Reading and Itinproving 76
Schedule an Itinerary行程制订 76
Simulated Conversations 82
An Altered Itinerary 应对变更的行程 82
Consolidation 86
Simulated Writing 89
Reschedule an Itinerary 重新制订一份因故变更的行程 89
Unit 7 Daytime Activities 日间活动安排 91
Reading and Improving 91
Sightseeing 参观游览服务 91
Simulated Conversations 98
Narrations on Tour 沿途讲解 98
Consolidation 103
Simulated Writing 106
Develop a Tour Commentary 撰写景点讲解词 106
Unit 8 Other Services 其他服务 108
Reading and Improving 108
Optional Activities 自选活动项目 108
Simulated Conversations 113
Arrange Optional Activities 安排自选活动项目 113
Consolidation 118
Simulated Writing 121
Tips and Instructions 撰写注意事项 121
Unit 9 Problems and Emergencies 问题与事故 122
Reading and Improving 122
Handling Problems and Emergencies 问题与事故的处理 122
Simulated Conversations 127
Cases of Handling Problems and Emergencies 事故处理案例 127
Consolidation 130
Simulated Writing 133
An Accident Report 撰写事故报告 133
Unit 10 Departure Services 送客服务 135
Reading and Improving 135
Seeing Guests Off 送别客人 135
Simulated Conversations 140
Parting Speech 临行话别 140
Consolidation 144
Simulated Writing 147
A Summary Report 撰写带团总结 147
Part Ⅱ General Tourism Knowledge 导游基础知识 151
Unit 11 A Survey of China 中国概览 151
Reading and Improving 151
A Survey of China 中国概览 151
Simulated Guide 164
Welcome to Beijing 北京欢迎您 164
Consolidation 168
Simulated Writing 171
The City of Joy—Shenzhen 欢乐之都——深圳 171
Unit 12 China’s History 中国的历史 173
Reading and Improving 173
China’s Historv and Achievements 中国历史及其伟大成就 173
Simulated Guide 182
Beijing Opera 京剧 182
Consolidation 185
Simulated Writing 187
Chinese Acrobatics 中国杂技 187
Unit 13 Religions in China 中国的宗教 189
Reading and Improving 189
The Confucius and Four Major Religions 儒家思想和四大宗教 189
Simulated Guide 200
Mogao Caves in Dunhuang 敦煌莫高窟 200
Consolidation 202
Simulated Writing 205
Songshan Shaolin Temple 嵩山少林寺 205
Unit 14 China’ s Local Specialties 中国的方物特产 206
Reading and Improving 206
China’s Local Specialties 中国的方物特产 206
Simulated Guide 217
Celadon and Jingdezhen 瓷器与景德镇 217
Consolidation 221
Simulated Writing 223
Beijing’s Cloisonne 北京景泰蓝 223
Unit 15 Chinese People’s Local Activities 中国的民俗活动 224
Reading and Improving 224
Chinese People’s Local Activities 中国的民俗活动 224
Simulated Guide 235
Traditional Festivals of China’s Minority Nationalities 中国的少数民族传统节日 235
Consolidation 240
Simulated Writing 243
Traditional Festivals in China 中国的传统节日 243
Unit 16 Land Scenery 地文景观 244
Reading and Improving 244
Land Scenery 地文景观 244
Simulated Guide 258
Mt.Taishan 泰山 258
Consolidation 263
Simulated Writing 263
Yadan Physiognomy 雅丹地貌 266
Unit 17 Water Scenery 水文景观 268
Reading and Improving 268
Water Scenery 水文景观 268
Simulated Guide 280
The Yangtze River and Three Gorges 长江与三峡 280
Consolidation 284
Simulated Writing 287
Huangguoshu Waterfall 黄果树瀑布 287
Unit 18 Biological and Climatic Scenery 生物与气象景观 288
Reading and Improving 288
Biological and Climatic Scenery 生物与气象景观 288
Simulated Guide 300
Jiuzhaigou Valley 九寨沟 300
Consolidation 304
Simulated Writing 307
The Climatic Scenery in Mount Lushan 庐山的气象景观 307
Unit 19 Ancient Cities and Ruins 古代遗址与遗迹 308
Reading and Improving 308
Ancient Cities and Ruins 古代遗址与遗迹 308
Simulated Guide 321
The Great Wall 长城 321
Consolidation 325
Simulated Writing 328
The Emperor Qin’s Terra-Cotta Museum 秦始皇兵马俑博物馆 328
Unit 20 Architecture and Facilities 建筑与设施 329
Reading and Improving 329
Architecture and Facilities 建筑与设施 329
Simulated Guide 343
The Palace Museum 故宫博物院 343
Consolidation 347
Simulated Writing 350
Zhouzhuang 周庄 350
Appendix Reference Translation 参考译文 353
第1单元 导游员的必备条件 353
第2单元 导游员的主要任务 355
第3单元 迎客服务 357
第4单元 沿途服务 360
第5单元 住店服务 363
第6单元 沟通与协商 365
第7单元 日间活动安排 368
第8单元 其他服务 372
第9单元 问题与事故 374
第10单元 送客服务 377
第11单元 中国概览 380
第12单元 中国的历史 390
第13单元 中国的宗教 396
第14单元 中国的方物特产 402
第15单元 中国的民俗活动 409
第16单元 地文景观 418
第17单元 水文景观 428
第18单元 生物与气象景观 436
第19单元 古代遗址与遗迹 445
第20单元 建筑与设施 454