Unit One Preparation 1
Chapter One Traveling Inquiries 2
Supplementary Reading 10
Unit Two Transportation 13
Chapter Two By Air 14
Chapter Three By Rail 26
Chapter Four By Road 33
Supplementary Reading 42
Unit Three Lodging 45
Chapter Five Making a Reservation 46
Chapter Six Front Desk Service 54
Chapter Seven Housekeeping Service 63
Supplementary Reading 70
Unit Four Dinning 73
Chapter Eight Food＆Beverage Service 74
Chapter Nine Dealing With Complaints 83
Supplementary Reading 94
Unit Five Sightseeing 97
Chapter Ten Going Out For a Tour 98
Supplementary Reading 108
Unit Six Recreation 111
Chapter Eleven Cultural Recreation 112
Supplementary Reading 121
Unit Seven Shopping 124
Chapter Twelve Shopping Abroad 125
Supplementary Reading 136
Appendices 138
附录Ⅰ 世界著名旅游景点 138
附录Ⅱ 英文常用标志 140
附录Ⅲ 饭店词汇 143
附录Ⅳ 旅游词汇 157
附录Ⅴ 著名景点英文介绍 160
参考文献 168