Part One Front Office Department前厅部 1
Unit 1 Room Reservation客房预订 2
Unit 2 Check-in登记入住 11
Unit 3 Bellboy Service行李生服务 17
Unit 4 Information Desk问讯处 19
Unit 5 Switchboard Operator总机服务 22
Unit 6 Foreign Currency Exchange外币兑换 27
Unit 7 Ticket Booking订票服务 29
Unit 8 Asking and Directing the Way问路指路 31
Unit 9 Checkout结账离店 34
Part Two Housekeeping Department客房部 39
Unit 10 Chamber Service客房服务 40
Unit 11 Room Cleaning客房清扫 42
Unit 12 Laundry Service洗衣服务 44
Unit 13 Lost and Found失物招领 48
Unit 14 Damage and Maintenance损坏与维修 50
Part Three Food＆Beverage Department餐饮部 55
Unit 15 Food＆Beverage Reservation餐饮预订 56
Unit 16 Receiving the Guest接待客人 60
Unit 17 Taking Orders点菜 63
Unit 18 Paying the Bill埋单 69
Unit 19 Bar Service酒吧服务 72
Unit 20 At the Coffee Shop咖啡厅服务 75
Unit 21 Room Service客房送餐服务 77
Unit 22 Dealing with Complaints处理投诉 80
Part Four Convention and Exhibition Center会展中心 83
Unit 23 Convention会议 84
Unit 24 Exhibition展览 89
Part Five Health＆Recreation Center康乐中心 95
Unit 25 Health Center健身中心 96
Unit 26 Recreation Center娱乐中心 102
Appendix附录 107
Appendix Ⅰ 535 Classified Basic English Words for Hotel Service饭店服务英语基本分类词汇535个 108
Appendix Ⅱ English Menu of Chinese Food for Guangzhou Commodity Fair广交会中餐英文菜谱 131
Appendix Ⅲ Chinese Snacks中式小吃 133
Appendix Ⅳ Chinese and Foreign Holidays中外节日 136
Reference参考书目 145