Chapter 1 An Introduction to Intercultural Communication 1
Chapter 2 Culture and Intercultural Communication 16
Chapter 3 Verbal Communication 29
Chapter 4 Nonverbal Communication 47
Chapter 5 Models for Cultural Value Orientation(1) 67
Chapter 6 Models for Cultural Value Orientation(2) 83
Chapter 7 Models for Cultural Value Orientation(3) 100
Chapter 8 Models for Cultural Value Orientation(4) 116
Chapter 9 Business Etiquette and Social Customs 137
Chapter 10 Intercultural Business Negotiation 158
Chapter 11 Intercultural Human Resources Management 174
Chapter 12 Intercultural Marketing 192