Chapter One Business Letters 1
Chapter Two Establishing Business Relations 13
Chapter Three Enquiries and Offers 36
Chapter Four Counter-offers and Orders 65
Chapter Five Terms of Payment （Ⅰ） 91
Chapter Six Terms of Payment （Ⅱ） 111
Chapter Seven Insurance 127
Chapter Eight Shipment 147
Chapter Nine Packing 165
Chapter Ten Complaints and Claims 188
Chapter Eleven Agency 213
Chapter Twelve Flexible Trade 235
Chapter Thirteen Electronic Communications 264
Key to the Exercises 283
外贸函电常用缩略语 344
World Business Telex Abbreviations 350
参考书目 353