Unit 1 Preliminary Work 1
Unit 2 Receiving Tourists 14
Unit 3 Accommodation Service 25
Unit 4 Sightseeing Service 37
Unit 5 Food Service 48
Unit 6 Shopping and Entertainment Service 59
Unit 7 Seeing Off Service 70
Unit 8 Following-Up Service 81
附录 92
单词表 97
参考文献 108