Programme 1 B usiness Reception 1
Programme 2 Sightseeing 8
Programme 3 V isiting a Trade Fair 16
Programme 4 P roduct Introduction 23
Programme 5 B usiness Conference 30
Programme 6 D iscussing the Price 37
Programme 7 T erms of Payment 44
Programme 8 C ommodity Packaging 51
Programme 9 S ole Agent 58
Programme 10 Concluding a Contract 66
Programme 11 Commodity Inspection 74
Programme 12 Delivery and Shipment 81
Programme 13 Complaints and Claims 88
Programme 14 Business Logistics 95
Programme 15 Business Insurance 102
Programme 16 Electronic Commerce 110
Key to the Exercises in the Reference Book 117
Key to the Exercises in the Text book 134
References 151