Model Ⅰ.Departures at the Airport 1
Task 1.Ticket Reservation 1
Task 2.Check－in at the Airport 7
Task 3.Security Inspection and Customs Clearance 13
Task 4.Dealing with Special Situations 19
Model Ⅱ.On the Plane 27
Task 1.Before Taking off 27
Task 2.During the Flight 32
Task 3.Just before Landing 39
Task 4.Dealing with Special Situations 45
Model Ⅲ.Arrival in a Foreign Country 51
Task 1.Baggage Claim 51
Task 2.Currency Exchange 56
Task 3.Transportation Service 62
Task 4.Dealing with Special Situations 68
Model Ⅳ.Business Reception and Arrangement 75
Task 1.Greeting and Introduction 75
Task 2.Making Appointments 81
Task 3.Drawing up a Schedule 86
Task 4.Dealing with Special Situations 92
Model Ⅴ.At the Hotel 99
Task 1.Front Desk 99
Task 2.Room Service 104
Task 3.Entertainment 110
Task 4.Dealing with Special Situations 115
Model Ⅵ.Banquet Activity 121
Task 1.Making Speeches 121
Task 2.Entertaining Guests 126
Task 3.Etiquette at a Dinner Party 134
Task 4.Dealing with Special Situations 140
Model Ⅶ.In the Restaurant 145
Task 1.Reservation 145
Task 2.Chinese Cuisine 151
Task 3.Western Cuisine 158
Task 4.Dealing with Special Situations 164
Model Ⅷ.Business Affairs 170
Task 1.Business Visiting 170
Task 2.Business Negotiation 175
Task 3.Making a Deal 183
Task 4.Dealing with Special Situations 189
Model Ⅸ.Shopping Abroad 196
Task 1.At the Shopping Mall 196
Task 2.At the Supermarket 202
Task 3.At the Flea Market 209
Task 4.Dealing with Special Situations 215
Model Ⅹ.Overseas Insurance 223
Task 1.Overseas Travel Insurance 223
Task 2.Overseas Medical Assistance 230
Task 3.Personal Property Insurance 237
Task 4.Dealing with Special Situations 245