CONTENTS 1
Unit 1 Introduction of Logistics Letters(绪论) 1
Unit 2 Obtaining Business Relationship(建立商务联系) 15
Unit 3 Making Inquiries and Replies(询价和答复) 33
Unit 4 Placing and Filling Orders(订单及执行) 51
Unit 5 Writing Offers and Acceptances(报价和答复) 70
Unit 6 Shipment(运输) 88
Unit 7 Payment(付款) 109
Unit 8 Complaint(投诉) 137
Unit 9 Claims and Adjustment(索赔和调整) 162
Unit 10 Telecommunication(电函) 182
Unit 11 Writing Reports(报告写作) 210
Unit 12 Collection Letters(催款函) 243
Unit 13 Contracts(合同和销售确认函) 262
Unit 14 Business Documents for Internal Communication(内部文函写作) 286
Unit 15 Social Letters(社交信函) 307
Appendix(附录) 329
Ⅰ.世界主要港口 329
Ⅱ.船公司名称 338
Ⅲ.国际标准集装箱参数表 342
Ⅳ.度量衡换算表 343
Ⅴ.英文电函常用缩略语 344
Ⅵ.运费结算常用词汇和短语 350