Unit 1 Interview 1
Unit 2 Introduction 13
Unit 3 Telephone Calls 22
Unit 4 Meeting 34
Unit 5 Travel 45
Unit 6 Entertainment 57
Unit 7 At the Trade Fair Ground 69
Unit 8 Team Building 81
Unit 9 Sign a Contract 88
Unit 10 Delivery 97
Unit 11 Dealing with Complaints 106
Unit 12 Starting New Business 115
Appendix 1 Listening Script and Key to Unit 1-Unit 12 124
Appendix 2 Some Common Abbreviations 160
Bibliography（参考文献） 203