Chapter Ⅰ Layout of a Business Letter 1
Chapter Ⅱ Establishment of Business Relations 13
Chapter Ⅲ Enquiries,Offers,Counter-offers and Acceptances 33
Chapter Ⅳ Sending a Proforma Invoice 58
Chapter Ⅴ Modes of Modern Communications 71
Chapter Ⅵ Sales Promotion 85
Chapter Ⅶ Terms of Payment 106
Chapter Ⅷ Packing 134
Chapter Ⅸ Insurance 155
Chapter Ⅹ Shipment 178
Appendix Ⅰ Useful Expressions in Starting a Letter 193
Appendix Ⅱ Useful Expressions in Ending a Letter 195
Appendix Ⅲ Frequently Used Country and Area Codes 197
Appendix Ⅳ Commonly Used Telex Abbreviations 199