Unit 1 A Factory Tour 1
Unit 2 Trade Fair 17
Unit 3 Making Enquiries 33
Unit 4 Negotiating Prices 45
Unit 5 Placing an Order 61
Unit 6 Terms of Payment 75
Unit 7 Delivery 91
Unit 8 Complaints and Claims 105
Unit 9 Marketing 117
Unit 10 Advertising 133