Part 1 Daily Services日常服务 2
Unit 1 Greeting and Reception招呼与接待 2
Unit 2 At the Inquiry Desk在问询处 5
Unit 3 Introduction介绍 11
Unit 4 Suggestions to a Customer向客户提建议 18
Part 2 Credit Card Business信用卡业务 23
Unit 1 Inquiries about Credit Cards信用卡咨询 23
Unit 2 How to Use Credit Cards信用卡的使用 29
Unit 3 Overdraft of Credit Cards信用卡透支 33
Unit 4 Reporting a Lost Passbook存折挂失 38
Part 3 Personal Remittance个人汇款 45
Unit 1 Bank Transfer银行转账 45
Unit 2 Remittance汇款 50
Unit 3 Buying Traveler's Cheques购买旅行支票 56
Unit 4 Cashing a Traveler's Cheques兑现旅行支票 61
Part 4 Foreign Exchange Business外汇业务 66
Unit 1 Foreign Exchange Dealings外汇交易 66
Unit 2 Inquiry about Interest Rates询问利率 71
Unit 3 Explaining Rates of Exchange解释汇率 76
Unit 4 Foreign Exchange Services外汇服务 80
Part 5 Cash Services现金业务 86
Unit 1 Opening a Savings Account开立储蓄账户 86
Unit 2 Handling Withdrawals办理取款 91
Unit 3 Handling Deposits办理存款 96
Unit 4 Talking about RMB谈论人民币 100
Part 6 E-banking电子银行业务 104
Unit 1 Phone Banking电话银行 104
Unit 2 Online Banking网上银行 109
Unit 3 Using an Automated Teller Machine使用自动柜员机 114
Unit4 Computerized Banking银行电脑化 117
Part 7 Credit and Financing Business信贷与理财业务Unit 1 Personal Housing Loan个人住房贷款 123
Unit 2 Personal Loan私人贷款 129
Unit 3 Stock Market股票市场 134
Unit 4 Making a Credit Investigation进行资信调查 141
Part 8 Insurance Services保险业务 148
Unit 1 Life Insurances人寿保险 148
Unit 2 Auto Insurances汽车保险 153
Unit 4 Cargo Transportation Insurances货运保险 158
Unit 5 Other Insurances其他保险 164