Unit 1 Stretching for Effectiveness 1
Warming-up activities 1
Part 1 The good language learner 2
Part 2 What are language learning and use strategies 3
Part 3 Learning style preferences 9
Evaluation of presentation 22
References 22
Unit 2 Communicating across Cultures 24
Warming-up activities 24
Part 1 Exploring cultural differences 25
Part 2 Developing communicative competence 29
Part 3 Learning to be successful communicators 34
Evaluation of presentation 38
References 38
Unit 3 Interpersonal Relationships 39
Warming-up activities 39
Part 1 Perceiving people 40
Part 2 Interpersonal attraction 44
Part 3 Communication purposes and motivations 46
Part 4 Managing conflicts 51
Part 5 Improving interpersonal relationships 54
Part 6 Supplementary information and practice 58
Evaluation of presentation 60
References 61
Unit 4 Mental Health 62
Warming-up activities 62
Part 1 Helping yourself through the hard times 63
Part 2 Group discussion—college depression 68
Part 3 Coping with depression 73
Part 4 Coping with life transitions 77
References 80
Evaluation of presentation 80
Unit 5 Harmony between Man Nature 81
Warming-up activities 81
Part 1 China's environmental problems 83
Part 2 Fighting against desertification 87
Part 3 Coping with environmental problems 90
Part 4 Harmony between man and nature 94
Part 5 Do we need a polyester factory in our city? 96
Evaluation of presentation 99
References 99
Warming-up activities 101
Unit 6 Winning on Each Side 101
Part 1 Win-win concept 102
Part 2 Negotiation procedure and skills 106
Part 3 Personal styles vs.negotiation modes 111
Evaluation of presentation 124
References 124
Unit 7 E-Age 125
Warming-up activities 125
Part 1 Internet in our life 126
Part 2 I-Mode phones 135
Part 3 The other life of an ATM card 137
Evaluation of presentation 140
References 141
Unit 8 Human Resources Management 142
Warming-up activities 142
Part 1 Dealing with personnel problems 144
Part 2 Staff benefits 146
Part 3 Staff appraisal system 150
Evaluation of presentation 156
References 156
Warming-up activities 157
Unit 9 Career Planning 157
Part 1 Looking for a Job 159
Part 2 Work value 162
Part 3 Adapting to the job market 166
Part 4 Having a job interview 170
Part 5 Supplementary information and practice 176
Evaluation of presentation 178
References 178
Unit 10 Learning,Leading 180
Part 1 Traits of leaders 180
Part 2 Sources of the power of leaders 182
Part 3 Motivating employees today 184
Part 4 Communications in today's organizations 188
Part 5 Leading teams 193
Evaluation of presentation 196
References 196
Unit 11 A Marketing World 197
Warming-up activities 197
Part 1 Getting to know marketing mix 198
Part 2 Getting to know hospitality marketing 202
Evaluation of presentation 213
References 213