Unit 1 English Business Letters 1
Unit 2 Establishing Business Relations 11
Unit 3 Inquiry and Reply 21
Unit 4 Quotation/Offer and Reply 33
Unit 5 Counter-Offer and Reply 45
Unit 6 Firm Offers and Non-Firm Offers 55
Unit 7 Orders 65
Unit 8 Payment 75
Unit 9 Packing and Shipping Marks 95
Unit 10 Shipment 107
Unit 11 Insurance 123
Unit 12 Credit Investigation 135
Unit 13 Complaints and Claims 143
Unit 14 Settlement of Claim 157
Unit 15 Agency 167
Key to the Exercises 181
References 196