Part Ⅰ Social Activities 社交活动…………………………………………(1)Unit 1a Meeting and Greeting见面寒暄 1
Unit 1b Socializing with People与人交往 5
Unit 2a A Business Trip by Air商务旅行 8
Unit 2b At the Hotel入住旅店 11
Unit 3a Telephone Calls往来电话 13
Unit 3b Handling Messages处理留言 16
Unit 4a Entertaining Clients款待客户 19
Unit 4b At a Restaurant宴请来宾 22
Unit 5a Travel Around the World周游世界 25
Unit 5b Troubles with Travelling路途麻烦 28
Unit 6a Plans and Arrangements计划安排 30
Unit 6b Discussing Agenda商讨日程 34
Unit 7a Sightseeing and Viewing观光旅游 37
Unit 7b Traffic and Transports 交通工具 40
Unit 8a The Working Day工作之日 42
Unit 8b Likes and Dislikes喜厌好恶 45
Part Ⅱ Work Routines 日常商务 49
Unit 9a Help and Advice助人忠告 49
Unit 9b The Office Workers 白领员工 53
Unit 10a Selling a Product推销产品 55
Unit 10b Introducing a Distinguished Product特色介绍 58
Unit 11a Making an Enquiry买方询价 61
Unit 11b Making an Offer卖方报价 65
Unit 12a Placing an Order订购货物 68
Unit 12b Bargaining讨价还价 71
Unit 13a Market Research市场调研 74
Unit 13b Competition Analysis竞争分析 78
Unit 14a Business Negotiation商业洽谈 82
Unit 14b An International Deal跨国交易 85
Unit 15a A Transaction Process交易过程 89
Unit 15b Late Payment逾期付款 93
Unit 16a Product Marketing产品营销 97
Unit 16b Product Description产品描述 100
Part Ⅲ Business Activities公司业务 104
Unit 17a Direct Service Provider直供服务 104
Unit 17b Banking Revolution银行革命 108
Unit 18a Projects and Schedules项目计划 112
Unit 18b Complaints and Apologies投诉道歉 116
Unit 19a Sales Results销售成果 120
Unit 19b Sales Forecast销售预测 125
Unit 20a Arranging a Conference安排会议 128
Unit 20b Attending a Conference出席会议 132
Unit 21a Business Visits商务拜访 136
Unit 21b Introducing an Organization机构介绍 140
Unit 22a Staff Appraisal员工考绩 144
Unit 22b Measuring Performance绩效评估 148
Unit 23a The Winning Team制胜团队 153
Unit 23b Personal Development个人发展 157
Unit 24a Recruiting Staff招聘员工 161
Unit 24b Job Interviews求职面谈 164